Adam's Chrysler Dodge Jeep Ram was a breath fresh air in my car shopping experience. After dealing with shady dealerships and salesmen that knew nothing about the cars they were selling, I felt incredibly lucky to find an honest place like Adam's Jeep. Zack, the salesman that helped me purchase my new Cherokee, was extremely friendly, honest, and knowledgeable about the car. He even helped me set up some of the features. Adam's Jeep's president, Bobby, was extremely helpful as well, and went out of his way to ensure I got exactly what I wanted in my vehicle.I got a great vehicle at an even greater price. They have my business from now on!
My experience at Adams was excellent! I ordered a 2018 Jeep Grand Cherokee with a 5 week delivery date, unfortunately the order was never placed. The dealership manager took total control and responsibility for the oversight, found a vehicle that matched my order that had many extra features and upgrades. He secured delivery within days, did not charge me for the extras and also honored all of the current cash incentives. Takes a lot courage, honor and customer service to admit your mistake and make it more than right. This is my second purchase from Adams and I would most certainly go back or refer others to buy a vehicle from this dealership. Job well done!!
Thank you so much to Jeff and the team at Adams! My car is getting up in age, but they keep it running strong with regular maintenance and service I can depend on. Until next time!
Our experience with Adams of Annapolis was top notch - exemplary - stunning. My wife and I walked in on a busy Saturday afternoon and all the sales personal were working with other clients, but that didn't stop the owner, Mr. Adams, from coming to our aid. He introduced himself and was able to find one of the sales managers to help us start the search for our new Jeep. Moving forward everything went very smoothly, and we can emphatically state that we will most certainly shop at Adam again!
The staff was wonderful and made my experience amazing! They will take great care of you!
Big thanks to all at Adams Automotive for making our JL wrangler purchase a truly exceptional experience! We didn’t just buy a car but discovered a dealership that’s goes above and beyond for their customers from initial inquiry and post delivery.Special Thanks to Andrea Figliozzi.
Phenomenal service and fair price! Couldn’t ask for a experience yesterday. We were in and out in about 2 hours buying a new Sahara Wangler and that includes trading in an older one. Caroline Abrahms was very personable and super helpful getting everything all programmed and setup. Mr. Adams was awesome and treats return customers right! Definitely the best car buying experience we’ve had ever. ���
Let's face it. Purchasing a new car is daunting. I was in the market for a new vehicle to replace one of our old ones, and had narrowed it down to two styles. The Jeep Wrangler was one of the final contenders. I spent months working with a great sales consultant from Adams before coming to a decision on ordering. He was patient, listened to what I was looking for, and didn't push me for the sale. He earned my trust, and he worked for me. While I was prepared to go with another dealer based on their great deal; Adams worked with us and we stuck up a very comparable deal. Not only did this save me from traveling to the other dealer, but I (secretively) really wanted to stay with Adams based on the level of service they had provided to us this far into our buying process and the relationship we had built over time. During the build process, our sales consultant updated us every week and when we hit major milestones. There was a period of time we didn't hear from him, but came to find out that he had retired/moved on from the dealership. It wasn't a big deal at the time, and when it came time to take delivery of our Jeep the rest of the Adams crew (General Manager, Online Sales Manager, replacement Sales Consultant, and Financial Specialist) didn't miss a step. They reached out to us in a very timely manner, and were helpful in completing our purchase.Adams has that family style feel and was a pleasure to work with throughout the entire process. I referred friends of ours to Adams during this process, and not only did they purchase from Adams they also had great things to say about them. I would recommend those in search for a vehicle to give them a shot at your business. The didn't disappoint us, or our friends, and I doubt they will disappoint you.We love the JLUR that we purchased. I have been driving it for the past few weeks, and it is my "happy" place. The infotainment system is a great improvement from my last vehicle (not a Jeep, and was 13yrs old). My favorite things are the details in the console displays. (1) When you start the car you get "1941" in the 2H-4H-4L display window (transfer case indicator), and (2) the little Jeep that drives across the bottom of the main screen - just makes me smile. Outside of that, the overall toughness of the stock Rubicon, and that it is ready to go for some off-roading from the start. Just love it!
I used the Adams Service Department for the first time with my 2015 Jeep Cherokee. I was able to get an appointment with in a day of calling and the service was completed the same day. I used the shuttle service and the driver was a really nice genuine guy. My service issue was a warranty item with a third party provider and Joe in the service department coordinated everything.My experience was a good one and I would recommend Adams of Annapolis, I do not typically write reviews, but when customer service is exceptional it should be appreciated.Best,Leo
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